HeroBot Help & Tutorials

How to auto-reply to comments on Facebook and Instagram Posts

Sonia Karl — Mon, 04 May 2026 16:36:00 +0000

A new way to turn your Facebook page audience into customers. Yes, you can configure your Messenger chatbot to auto-comment on users’ comments on your post & automatically reply to users in Messenger inbox when they comment on your page post.

You can set up Facebook comment automation on a specific page post, all page posts, reels, or Fb Ads. This...

Get started with Instagram Automation

Sonia Karl — Mon, 04 May 2026 16:38:00 +0000

Instagram Automation allows Instagram Businesses to use a chatbot to manage their Instagram DMs. An Instagram Business Account must be connected to a Facebook Page for Instagram automation to work.

Instagram Automation is available for the following accounts:

Any Instagram Professional account for a business.

Any Instagram Professional account for a Creator.

To manage Instagram messages via HeroBot, Instagram business accounts must enable the connected tools to...

How to auto-reply to comments on Facebook/Instagram posts using AI Agent

Sonia Karl — Mon, 04 May 2026 16:38:00 +0000

Our Facebook & Instagram Comment Automation feature gives you a powerful way to turn your social media audience into customers — automatically.
Traditionally, you could configure your Messenger chatbot to:

Auto-comment on users’ comments

Send automatic replies in Messenger/Instagram DM when someone comments on your posts

Now, with our new AI-powered comment replies, you can go one step further.

You can now reply to comments...

Send conversion events to Facebook

Sonia Karl — Mon, 04 May 2026 16:37:00 +0000

Facebook Conversion Tracking is a powerful tool for businesses using Facebook Ads. It allows businesses to send specific event data back to Facebook, enabling them to track how effective their ads are in leading to customer actions, such as purchases, sign-ups, and other key conversions.

This feature works on all channels. The contact must have at least an email...

How to setup bot Persistent Menu?

Sonia Karl — Mon, 04 May 2026 16:35:00 +0000

The persistent menu allows you to have an always-on user interface element inside your bot conversations. This is an easy way to help people discover and access the core functionality of your bot at any point in the conversation.

The menu is always available to users. This menu should contain the top-level actions that users can use at any...

How to Get Started with HeroBot?

Emily Tischler — Fri, 29 Apr 2022 02:06:26 +0000

To get started and create a ChatBot for your business with nerDigital Chatbot Marketing you need to signup and create an account. Watch this video tutorial on how to get started 👇

How to Get Started video Tutorial

How to Get Started with Chatbot Marketing

In order to get started with chatbot marketing please go to...

WhatsApp Automation

Emily Tischler — Mon, 06 Mar 2023 00:07:35 +0000

nerDigital Chatbot Marketing allows you to easily create WhatsApp bots for free to automate conversations between your business and your customers using the official WhatsApp API (WhatsApp Cloud API).

Currently, WhatsApp Cloud API is open to everyone that wants to create WhatsApp automation for their own business.

Are my client’s compliance needs met by...

How to Use Your Own Custom Checkout Page? - We have implemented a revolutionary new feature that enables you to use your own custom checkout page for your E-commerce chatbot instead of our native chatbot checkout.

Emily Tischler — Fri, 16 Jun 2023 18:57:16 +0000

nerDigital Chatbots has a default checkout page where you can connect your Stripe, PayPal or Razorpay to accept customer payments. Now you can replace our checkout with your WooCommerce Checkout or any other custom checkout.

Here are the steps to replace our native checkout with your E-commerce checkout page:

1- From the left main menu, click on...

How to Feed nerD AI® with Your Company Info - You can feed our AI system with your company information (as a seed so our AI can learn quickly about your company, the type of products & services your company provides, FAQ information, and any general info your customers need to know.

Emily Tischler — Mon, 10 Oct 2022 01:34:00 +0000

Feeding nerD AI with Your Company Information: A Step-by-Step Guide.

To ensure that our AI system nerD AI, is well-informed and capable of providing accurate and relevant information about your company, it is crucial to feed it with the right data. This guide will walk you through the process of inputting your company information into the nerD AI system, so...

Greeting Message

Emily Tischler — Mon, 02 May 2022 04:24:00 +0000

The greeting message is the first message that an audience can see when they come to your Messenger chatbot. Watch the video tutorial below 👇

How to Create a Greeting Message Video Tutorial

Take a look at the below image:

Edit Greeting Setting

Your Messenger chatbot’s...

How to add your Messenger bot to your Website?

Emily Tischler — Thu, 09 Jun 2022 16:45:25 +0000

nerDigital Messenger bot chat widget is a great tool to display your chatbot on your website and engage with your website visitors, get more leads or support your customers.

In this tutorial, you will learn how to add your Messenger bot to your Website.

Step 1: Navigate to the main left Menu > Tools

Step 2:

How to Create a Messenger Bot Flow?

Emily Tischler — Mon, 02 May 2022 23:42:49 +0000

Learn how to build a Messenger bot flow and simple bot conversation flow with two chatbots, and use this flow to create a dialogue where the chatbot sends a message, waits for input from the user, and sends another message.

How to Create a Basic Messenger Bot Flow video Tutorial

Pipedrive

Emily Tischler — Tue, 03 May 2022 00:53:33 +0000

Pipedrive is a sales CRM & pipeline management software with powerful automation and integration features. It will help businesses to close the deals and leverage their business further.

How to integrate Pipedrive with nerDigital Chatbot Marketing

Follow the steps to integrate this Pipedrive with nerDigital Chatbot Marketing platform.

Step 1: From the main navigation menu on the left go to Settings

PayPal

Emily Tischler — Mon, 02 May 2022 04:13:39 +0000

PayPal is an international payment gateway where you can accept payments from many countries in the world. If you are running a business or eCommerce store worldwide, then PayPal gateway will help you to sell your products worldwide.

How to integrate PayPal with nerDigital Chatbot Marketing

in order to integrate PayPal with our chatbot marketing platform go to Settings >...

WhatsApp Automation via 360 Dialog

Emily Tischler — Mon, 02 May 2022 01:46:20 +0000

We strongly recommend you to use the new FREE WhatsApp Official integration.

nerDigital Chatbot Marketing allows you to easily create WhatsApp bots to automate conversations between your business and your customers.

We partnered with 360Dialog, an official WhatsApp Business Partner, to allow you to create powerful WhatsApp bots for your business.

You...

How to Train your Bot to Reply to Messages?

Emily Tischler — Tue, 21 Jun 2022 00:35:43 +0000

Automated responses allow your business to save money and human resources by automatically replying to your user messages.nerDigital Chatbot Marketing allows you to create bots capable of understanding any message related to your business even if your customers type it wrong.

When you train your bot, never...

Google Business Messages Automation

Emily Tischler — Tue, 12 Jul 2022 22:00:19 +0000

Google Business Messages is a mobile conversational channel that combines entry points on Google Maps, Google Search, and brand websites to create rich messaging experiences that delight customers and drive business results.

You can make it effortless for anyone to discover your brand and chat in real-time on Google Search and Maps....

Telegram Automation

Emily Tischler — Mon, 02 May 2022 23:29:43 +0000

nerDigital Chatbot Marketing allows your business to automate conversations on Telegram by creating a Telegram bot.

Follow the below steps by step to create and connect your bot to nerDigital Chatbot Marketing.

1 – You will need to chat with the official Telegram

SMS Automation Using Twilio

Emily Tischler — Mon, 02 May 2022 23:02:27 +0000

Now you have a new channel to communicate with your customers “SMS”. SMS in nerDigital Chatbot Marketing works worldwide. No matter where your business is located or where your customers are, if it is supported by Twilio SMS, you can send SMS to bring your customers to Messenger to generate more revenue for your business.

How to Sell Products with the Webshop?

Emily Tischler — Mon, 02 May 2022 03:59:41 +0000

Webshop allows your customers to easily place orders online. The webshop works on all channels. No matter if your customers use Messenger, SMS, WhatsApp, Telegram …

Your users will be able to buy from your business. in this guide we demonstrate how to sell products with the webshop easily.

Instagram Automation

Emily Tischler — Sun, 01 May 2022 20:32:57 +0000

Instagram Automations allow Instagram Businesses to use a chatbot to manage their Instagram DMs. Instagram Business Account must be connected to a Facebook Page for the Instagram automation to work.

In order to manage Instagram messages via nerDigital Chatbot Marketing, IG business accounts will need to enable the Allow Access to Messages...

How to Provide your Own Translations on Built-in Flows?

Emily Tischler — Sun, 01 May 2022 19:12:30 +0000

Customize Bot Flow Language

The customization feature on the settings section will allow you to personalize the bot content and its default & eCommerce flows based on your need & language.

It will help you to build the Messenger bot and its content in any language (that Facebook supports). Go through this knowledge base article to know how you can do...

System Fields

Emily Tischler — Tue, 03 May 2022 00:24:26 +0000

nerDigital Chatbot Marketing System Fields

System fields or system variables are fields created by nerDigital Chatbot Marketing that allow you to access many contact and bot data as required. These system fields are automatically saved by our platform.

nerDigital Chatbot Marketing has many system fields, and not all system fields are...

API Documentation

Emily Tischler — Wed, 20 Jul 2022 15:40:43 +0000

nerDigital Chatbot Marketing API Documentation

We have full documentation of nerDigital Chatbot Marketing platform for integration of our platform to virtually any other platform on the planet!

You can access our API Documentation form here:

How can I change the Bot Welcome Message?

Emily Tischler — Sun, 01 May 2022 19:00:27 +0000

Welcome messages are received by the users when they started interacting with your bot. Users will receive this message once they click the “Get Started” button on your Messenger chatbot.

To enable this feature on your chatbot, follow the steps below:

Step 1: Go to the Menu section (left part of your dashboard)

Step 2: Click Settings on the list of features...