Instagram Automation allows Instagram Businesses to use a chatbot to manage their Instagram DMs. An Instagram Business Account must be connected to a Facebook Page for Instagram automation to work.
Instagram Automation is available for the following accounts:
Any Instagram Professional account for a business.
Any Instagram Professional account for a Creator.
To manage Instagram messages via HeroBot, Instagram business accounts must enable the connected tools to toggle under message control settings.
Connect your Instagram Professional account to HeroBot.
Go to the Sign-Up page and choose Instagram.
How to build Instagram flows
The process of building flows for all channels is the same. We recommend you always use the Omnichannel message type.
Important Notes
Your Instagram Business account must be connected to a Facebook Page.
Group threads (conversations with more than 2 participants) are not supported.
Instagram Comment Automation tool doesn’t work on Instagram Ads.